1. Money Back Guarantee
Macube provides a 30-day Money Back Guarantee based on accepted circumstances so that we can offer our best services and products. As Macube offers a ‘try-before-you-buy’ system, refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase exceeds the product's specified money-back-guarantee period, or it is out of the accepted circumstances, no refund will be given.
2. Circumstances of No Refund
Failure to read the product description before purchasing thus results in dissatisfaction with the product's function. It is highly recommended that every customer read the product description and try the free trial version before purchasing. Note: Macube does not refund software if products fail to meet customers' needs due to a lack of understanding by the customer of the products functions and capabilities. However, Macube would exchange the purchased product for the correct product outright with a price difference within the guarantee period. If the purchased product is exchanged for a correct product of lower price, Macube will not refund the price difference.
Note: Macube does not refund software if products fail to meet customers' needs due to a lack of understanding by the customer of the products functions and capabilities. However, Macube would exchange the purchased product for the correct product outright with a price difference within the guarantee period. If the purchased product is exchanged for a correct product of lower price, Macube will not refund the price difference.
- A refund for the failure to receive the registration code after the order has been successful. Generally, the registration code will be automatically sent within 1 hour. But sometimes it may be delayed by email spam settings, internet issues, etc. In this case, please contact Macube Support Team. We will retrieve the registration code for customers ASAP within 24 hours.
- Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company.
- A customer refund request on complaint of credit card fraud or other unauthorized payment. As Macube cooperates with an independent payment platform, it's impossible to monitor authorization during payment. In this case, Macube recommends customers contact card issuers if there is fraud. And the refund cannot be accepted. However, Macube will exchange the purchased product for one the customer would like.
- Macube Product price differences between different regions or price differences between Macube and other companies.
- As the purchase is finished, it cannot be refunded by the reason of incompatible with the operating system. Macube highly recommends customers try the software before purchase.
- A refund request due to price change or purchase from promotion campaigns.
- A customer has a 'change of mind' after purchase.
- When meeting some technical trouble, customers are supposed to cooperate with Macube Support Team to provide detailed information, screenshots, and files. A refund request won't be allowed if customers refuse to cooperate or refuse to try the solutions provided by Macube.
- Due to the possibility and the randomness of replication of the file system, the Cleaner software (Macube Cleaner) may not clean all data that you need. If the cleaning process goes wrong, please contact us as soon as possible. Our tech team will analyze your case and provide solutions for you. We won't deal with the refund request for non-technical reasons.
- A refund request for technical problems after the software has been updated if the order exceeds 30 days.
3. Circumstances of Eligible Refund
- Purchase of the same product (both from Macube) twice at the same time. With the confirmation of the Macube Support Team, Macube will refund one of the products for the customer, or exchange one program for another Macube product.
- Purchase of two products (both from Macube) with similar functions. In this case, Macube will refund one of the products or exchange one program for another Macube product if required.
- The customer does not receive their registration code within 24 hours of purchase, has failed to retrieve the registration code from the Macube Support Center, and has not received a timely response (within 24 hours) from the Macube Support Team after making contact. In this case, Macube will refund the customer's order if they do not need the product in the future.
- Purchase of a 'wrong product', and then purchase the correct product from our company. In this case, Macube will refund the price of the wrong product for you if you do not need it.
- Within 30 days, no solution has been provided to deal with the technical problems of the software. In this case, Macube will refund the purchase if the customer requests.